Customers T & c


  1. Formation of Contract
    1. These Terms and Conditions together with the estimate of works (“Estimates”) provided by Born & Bred Studio which describe the services set out the entire agreement between Born & Bred Studio and you (the “Client”) and will apply once an appointment has been made to provide Born & Bred Studios’ services (the “Services”)
    2. Before procuring the Services you should read these terms and conditions carefully. If you do not agree with them, do not use the Services.
  1. Born & Bred Studio Scope of Work
    1. Born & Bred Studio have been retained to provide interior design services only. Born & Bred Studio is not a general contractor and will not act in such capacity. Any issues concerning construction elements must be discussed between owner and his/her contractor.
    2. Born & Bred Studio will endeavour to advise the client of the predicted timescale of works as soon as is possible after the quotes have been produced. The designer will set an estimated time frame for the completion of the work, this is usually in weekly blocks of Monday to Friday 8am – 6pm. If the client needs another schedule that includes late evenings, specific days or Sundays, this can be accommodated at an extra cost. We do not work late Fridays and on Saturdays. All such dates shall be approximates only and Born & Bred Studio cannot be held responsible for any delay in completion.
    3. After the initial consultation, a design deposit is taken then we will draw up a design concept. This will be approved by the client. If the client is not happy, we will work on a second draft, based on client’s feedback. If the client chooses to change his/her mind once the design has been agreed or if any further amendments need to be made this will incur a cost.
    4. Born & Bred Studio is responsible for organising Third Party companies, firms or individuals (“Third Party Suppliers”) to undertake certain work for the Client, such as decorating, building work, carpet fitting, curtain and blind manufacturing and fitting and such other work as confirmed by Born & Bred Studio. Born & Bred Studio takes no responsibility for the actions of these individuals and any delay they may cause.
    5. Due to the nature of the Interior Design business we cannot guarantee that Clients will always like our recommendations. Interior Design can be subjective. Unfortunately, we cannot provide any refunds in this case. However please feel free to contact Born & Bred Studio and we will be happy to discuss the design concept further over the phone and perhaps make further recommendations via phone/email in special cases.
  1. Client Obligation
    1. The Client shall ensure that the property is accessible to employees of Born & Bred Studio and any third party suppliers providing services throughout the duration of the works.
    2. The client will ensure that utilities such as electricity and water are available for use at the property throughout works and at no cost to Born & Bred Studio.
    3. The Client will ensure that invoices are paid within 7 day of the date on the invoice provided.
  1. Purchasing of Rental Product
    1. From time to time, Born & Bred Studio may need to purchase products for the Client in addition to the scope of work already proposed. In such cases, full payment of the agreed purchase price is required from the Client prior to purchasing the agreed products.
    2. In cases where furniture or accessories have been rented, it remains the Client’s responsibility to insure the furniture and accessories against all risks, damage or loss.
  1. Third Party Suppliers
    1. The Client will form a contractual relationship with Third Party Suppliers, and will be responsible for managing these relationships and any financial settlements direct with Third Party Suppliers.
    2. If so requested, Born & Bred Studio may coordinate the services and financial settlements with the Third Party Suppliers on their behalf, as part of the service undertaken, but the Client will remain ultimately responsible for the contractual relationship with the Third Party Supplier.
    3. Born & Bred Studio is not responsible for forming any contractual relationship on behalf of the client.
  1. Payment and Billing Terms
    1. The charges for the services are set out in the Estimate accompanying these terms and conditions or as amended or updated by Born & Bred Studio and communicated to the Client. There is a £75/£175 initial consultation fee for up to an hour. There will be an hourly charge of £50 for any time spent over this.
    2. Payment should be made through our website or bank transfer.
    3. All Cheques should be made payable to Born & Bred Studio or as confirmed by Born & Bred Studio.
    4. All payments to Born & Bred Studio are due immediately upon presentation of invoice, except where the invoice is sent via post where payments shall be payable within 7 working day from the date of the invoice.
    5. Interest at the rate £50 per day will be added thereafter from the due date until the settlement is received. Three invoices per project will be issued. If the client requires extra invoices, there will be a £20 charge per invoice:
  • Invoice 1 – Design Fee, needs to be paid in 3 instalments; a 50% initial deposit, 25% second payment and 25% payment on the day of completion/installation.
  • Invoice 2 – Materials, needs to be paid in full, as this covers the cost of all products and materials to be ordered.
  • Invoice 3 – Workmanship (decorators, builders, electricians), this will be paid in two instalments; before work commences and on the day of completion 
    1. Should Born & Bred Studio have to instruct a debt recovery agency, or instigate legal proceedings; the Client will be liable for any costs incurred.
  1. Cancellation and Termination Policy
    1. The Client has the right to cancel this contract (the “Contract”) at any time up to the end of seven working days after the day on which the Contract is concluded, subject to the following provisions. A working day is any day other than weekends and bank or other public holidays.
    2. The client does not have the right to cancel the Contract if the supply of the Service begins with the Client’s agreement before the end of the seven working day cancellation period.
    3. To exercise the right of cancellation as set out in clause 7.1, the Client must give written notice to Born & Bred Studio by hand or post or email at Born & Bred Studio address or email as set out in clause 9.2 below.
    4. Once the client has notifiedBorn & Bred Studio that the Client is cancelling the Contract, Born & Bred Studio will within 30 days refund the Client for the Services.
    5. Following the seven day period set out in clause 7.1, the client has the right to terminate the contract at any time giving notice in writing to Born & Bred Studio. The Client will be liable to pay Born & Bred Studio for the services provided to the date of Termination (including but not limited to Services already performed, goods and materials supplied or ordered on the Client’s behalf, any services that may incur cancellation fees and any travel or accommodation costs incurred by Born & Bred Studio Consultants).
    6. Termination of contract will not affect either party’s outstanding rights or duties, including Born & Bred Studios’ right to recover any money owing to it under these terms and conditions.
  1. Liability
    1. Born & Bred Studio shall have no Liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instruction supplied by the client which is or are incomplete, incorrect or inaccurate.
    2. Born & Bred Studio shall not be liable to the Client for any unforeseeable loss or damage arising from the provision (or non-provision) of the Services, including loss of profit or consequential loss or damage.
    3. Neither Born & Bred Studio, nor the client shall be liable for any failure to perform its duties under this Contract due to circumstances beyond its control, including without limitation flood, fire or otherwise adverse weather conditions.
    4. To enable Born & Bred Studio to deal with any complaints that may arise relating to the Services, the Client must provide full details of any complaints within 7 days of the supply of the relevant services.
    5. Nothing in these Terms and Conditions affects any liability for death or personal injury caused by Born & Bred Studio negligence or for fraudulent misrepresentation, or the Client’s statutory rights as a consumer.


Born & Bred Studio is GDPR compliant and only keeps relevant data. Should you require any further information about GDPR or the data we hold please contact us by emailing

This privacy policy sets out how Born & Bred Studio uses and protects any information that you give Born & Bred Studio when you use this website.

Born & Bred Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Born & Bred Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/06/2018.

What we do with the information we gather

We require this information to understand your needs and provide you with the most appropriate service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, workshops and special offers or other information that may be of interest using the email address which you have provided.
  • You will have the option to be subscribed to the Born & Bred Studio Mailing List, with the option to unsubscribe at any time if they do not want to receive monthly newsletters.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, or phone. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We never supply any data to third parties.

All names and contact details (email address) on the Born & Bred Studio Mailing List are stored on MailChimp, which is GDPR complaint. (MailChimp is a marketing automation platform and an email marketing service and a trading name of its operator, Rocket Science Group.)

All names and contact details (telephone number, email address, postal address) for client purposes are stored in a password protected webportal.

All online card payments, names, and personal details on the Born & Bred Studio online shop are stored on Paypal, which is GDPR compliant.


The term “purchase” will relate to one or more items selected.

Here at Born & Bred Studio we want to ensure the customer is happy with their purchase, and the process of buying to receiving your product is easy and hassle free. If you have any queries, questions or complaints, please do not hesitate to get in contact at

All pricing shown on are in Pound Sterling (GBP). 
Products from can be ordered via the online shop, or email. We accept payments by PayPal through the online shop, and BACS transfers via invoicing.
Please allow 3-5 working days for the bank transfer to occur. Purchase orders will be dispatched once the payment has been received and cleared.

Due to the time to make each product and shipment our lead times vary from 2-8 weeks for handmade baskets, rugs, animal heads, and rocking horses if they are not in stock.

All other items from Born & Bred Studio will be dispatched within 3-5 working days, dependent on stock levels.
Depending on the size of the order, the time scale of making and delivering may vary. However, if there is an urgent requirement for an order, we will do everything we can to meet your order needs. Please email or call 07732605003 to let us know prior to ordering and check our current lead times.
Overseas orders are accepted and delivery charges will be quoted upon receipt of your order. Charges may vary and will be added onto the confirmation email once the purchase order has been made.  Please contact us for a quote in advance of placing your order.

If you are not completely happy with your purchase, simply return the goods in its original packaging within 10 working days from the date on the delivery note. We will issue you with a full refund for the purchase price of the item/s or exchange if required, and the product is returned in the condition it left the Born & Bred Studio.
The return address will be on the delivery note. Please state the reason for return through email to All items must be returned with a proof of postage requirement.
All products must not be returned without prior arrangement. Due to the handmade nature of our products, refunds are strictly limited to the replacement of faulty goods.